Terms & order policy

These terms apply when you order food and drinks from Richora Savor through this website, for pickup or delivery. By placing an order you agree to them.

Prices are shown in Naira and include any options you choose. Delivery fees depend on your delivery area and are shown before you pay.

Your order is sent to the kitchen once your payment is confirmed by our payment provider, Paystack. You can order at any time; orders placed while we're closed are prepared when we open.

We may decline an order, for example if an item becomes unavailable. If that happens after you've paid, we'll contact you to agree on a replacement or another solution.

For pickup, collect your order from the restaurant once your order page shows it's ready, and show your order number.

Deliveries are made by Richora Savor's own riders to the areas listed at checkout. Please make sure your address and phone number are correct and that someone is available to receive the order.

Because food is prepared fresh for each order, we don't offer refunds. If something isn't right with your order, contact us as soon as possible with your order number and we'll work with you to find a fair solution.

Tell us about allergies in the order notes and contact us before ordering if an allergy is serious. Our kitchen handles common allergens, so we can't guarantee any dish is completely free of them.

Where the rewards programme is running, points are earned and redeemed under the rules shown in your account. Points have no cash value and may be changed or withdrawn with notice.

Questions about these terms or an order? Use the details on our contact page.